Lorin Hochstein

Ramblings about software, research and other things

Newer interfaces aren’t always better

with one comment

I was at the car dealer today, dropping of the car for safety and emission inspections. The service advisor brought up a VT100-style terminal interface on her computer to punch in the service details. She made an offhand remark about a problem with the computer system today, and slammed her way through some text screens on the numeric keypad.

If that system was implemented today, it would have a web interface. It would be more pleasant to look at, and easier for a new employee to learn. And, yet, once that employee became proficient, I’d wager that tasks would take longer using a web interface compared to the original terminal interface.


Written by Lorin

December 20, 2011 at 10:52 am

Posted in software

One Response

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  1. How so? Well, I imagine a web interface would involve a series of movements – type here, click here, dropdown menu there. Each making sense, but each taking a moment to think about and execute.

    But type type type is sort of seamless, especially if you’re proficient with the numeric keypad, as the car dealer’s staff seems to be.

    stacy! (@semiauthentic)

    December 20, 2011 at 12:00 pm

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